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Term of Service
&
Privacy Policy

Terms of Service

Last updated: 12/8/2025

 

Welcome to On the Flye LLC (“On the Flye,” “we,” “us,” “our”). These Terms of Service (“Terms”) explain how you may use our website, services, scheduling systems, and communication tools, including SMS notifications. By using our services, you agree to these Terms.

 

If you do not agree, please do not use our services.
 

 

 

1. Services We Provide

 

On the Flye offers property services, scheduling, oversight, and related support for residential, rental, and guest experience clients. Services may change or be discontinued at any time.

 

 


2. Eligibility

 

By using our services, you confirm that you are:

 

  • At least 18 years old

  • Legally able to enter into binding agreements

 

 


3. SMS and Digital Messaging Terms

 

We use third-party providers, including Twilio and other integrated systems, to send service updates, scheduling notifications, reminders, and other communications.

 

By providing your phone number, you consent to receive SMS messages from us.

 

Message Frequency:

Varies depending on scheduled services and account activity.

 

Opt-Out:

Reply STOP at any time to unsubscribe.

Reply START to resume, or contact us directly.

 

Carrier Disclaimer:

 

  • Message and data rates may apply

  • Carriers are not responsible for delayed or undelivered messages

  • We cannot guarantee delivery timing or availability

 

 


4. Appointments, Scheduling, and Service Changes

 

Appointments may be scheduled, changed, or canceled based on availability.

 

Clients must follow the cancellation policy provided at the time of booking.

Rescheduling or canceling within the stated window (such as within 24 hours) may result in fees.

 

We may adjust scheduling for operational, safety, or staffing reasons.

 

 


5. Payments and Billing

 

Payments, deposits, and fees are processed securely using approved platforms such as Stripe and ZenMaid.

 

By using our services, you agree to:

 

  • Provide accurate billing details

  • Maintain an active payment method

  • Pay for services and any associated fees

 

Deposit or service charges may occur before or after your appointment, depending on the service type.

 

 


6. Website Content and Intellectual Property

 

All content on our website—including text, logos, designs, and media—is the property of On the Flye LLC and protected under applicable intellectual property laws.

 

You may not copy or use our content without written permission.

 

 


7. Prohibited Use

 

You may not:

 

  • Misuse our website or communication tools

  • Attempt to access restricted systems

  • Interfere with scheduling or operations

  • Use our services for unlawful or harmful activity

 

We may suspend or terminate access for violations of these Terms.

 

 


8. Third-Party Services

 

We use third-party tools including Twilio, Maid Central, ZenMaid, Stripe, and Google Workspace to operate our services.

 

These providers may process limited data to deliver scheduling, communication, or payment functionality.

 

 


9. Limitation of Liability

 

To the fullest extent permitted by law:

 

  • We are not liable for indirect or consequential damages

  • We are not responsible for delays or interruptions caused by third-party platforms or carriers

  • You use our services at your own risk

 

 


10. Indemnification

 

You agree to indemnify and hold harmless On the Flye LLC and its team from any claims arising from your misuse of our website or services.

 

 


11. Changes to These Terms

 

We may update these Terms periodically. The “Last Updated” date above will change accordingly.

 

Continued use of our services indicates acceptance of the revised Terms.

 

 


12. Contact Us

 

If you have questions about these Terms, contact us:

Email: Info@ontheflye.com

Privacy Policy 

Last updated: 12/8/2025

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This Privacy Policy explains how On the Flye LLC (“On the Flye,” “we,” “us,” “our”) collects, uses, shares, and protects your information. We are committed to clear communication and responsible data practices.

 

 

 

1. Information We Collect

 

 

Personal Information

 

  • Name

  • Email address

  • Phone number

  • Service address

  • Intake form details

  • Service preferences

  • Property notes (home, yacht, STR, etc.)

 

 

Operational Information

 

Stored in MaidCentral and used to deliver services:

 

  • Lockbox codes

  • Alarm codes

  • Gate/HOA codes

  • Key locations

  • Pet notes

  • Medical sensitivities related to cleaning products

  • Property-specific instructions

  • Before/after photos

 

This information is confidential and used exclusively for internal operations.

 

 

Communication Data

 

Includes:

 

  • SMS delivery logs and timestamps

  • Emails and messages sent through our website

  • Notifications and reminders sent through MaidCentral and Twilio

 

 

Payment Information

 

Processed securely through Paystri.

OTF does not store full credit card numbers.

 

 

Website & Analytics Data

 

We may collect standard analytic data, including:

 

  • IP address

  • Browser/device type

  • Pages visited

  • Referral sources

  • Interaction metrics

 

Analytics tools may include Wix analytics, Google Analytics, and marketing systems.

 

 

 

2. How We Use Your Information

 

We use collected data to:

 

  • Schedule and manage your services

  • Communicate reminders, updates, and follow-ups

  • Deliver SMS messages through Twilio

  • Process payments through Paystri

  • Maintain safety through proper handling of access codes and sensitivities

  • Improve service quality and staff training

  • Document service completion and quality through internal photos

  • Respond to inquiries and provide support

  • Comply with legal and operational requirements

 

 

 

3. Photo Use

 

OTF may take photos of service areas to:

 

  • Document property conditions

  • Support training

  • Maintain quality control

  • Facilitate turnover cleans

  • Assist staff and subcontractors

 

Photos may be shared internally and with subcontractors solely for service operations.

 

We will only use photos publicly with written client permission.

 

 

 

4. Sharing of Information

 

We do not sell personal information.

 

We may share necessary information with:

 

  • MaidCentral (scheduling, CRM, communications)

  • Twilio (SMS delivery)

  • Paystri (payments)

  • Google Workspace (email)

  • Authorized W2 staff and subcontractors performing services

 

Each partner receives only the minimum data required for their role.

 

 

 

5. Data Protection & Security

 

We use appropriate administrative, technical, and organizational measures to safeguard personal and property-related information. While no system is completely secure, we follow industry-standard best practices.

 

 

 

6. Cookies & Tracking

 

Our website may use cookies and analytics to improve user experience and monitor site performance. You may disable cookies through your browser settings, though some features may not function properly.

 

 

 

7. Data Retention

 

We retain information only as long as needed to:

 

  • Provide services

  • Maintain accurate records

  • Resolve disputes

  • Meet legal obligations

 

Unnecessary data is deleted or anonymized when appropriate.

 

 

 

8. Children’s Privacy

 

Our services are intended for adults. We do not knowingly collect information from individuals under 18. If discovered, it will be removed promptly.

 

 

 

9. Your Rights

 

You may request to:

 

  • Access your personal information

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent for SMS or email communications

  • Request a copy of your information

 

Contact us to initiate any request.

 

 

 

10. Changes to This Policy

 

We may update this Privacy Policy as needed. The “Last Updated” date will reflect revisions. Continued use of our services indicates acceptance of updates.

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For privacy questions or requests:

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